Kincaid, Judith W <br/><br/>
Customer Relationship Management: Getting it right 
Kincaid, Judith W 
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 - Pearson Education, Delhi  2006 
 - 480 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>8177581341  325 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  KIN