TY  - BOOK
AU  - Wood, Gill
TI  - Customer Communications in Marketing 2001-2002
T2  - CIM Course Book
SN  - 750653035
U1  - 658.81CRM  WOO 
PY  - 2001///
CY  - Butterworth-Heinemann, Oxford
KW  - Customer relations management-- CRM
ER  -