Roberts-Phelps, Graham <br/><br/>
Customer relationship management: How to turn a good business into a great one 
Roberts-Phelps, Graham 
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 - Viva Books Pvt. Ltd., New Delhi  2004 
 - 230 p 
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<br/><br/><label>ISBN: </label> 250 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  ROB