Ramana, V Venkata; Somayajulu, G <br/><br/>
Customer relationship management: A key to corporate success 
Ramana, V Venkata; Somayajulu, G 
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 - Excel Books, New Delhi  2003 
 - 368 p 
 - .
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<br/><br/><label>ISBN: </label> 295 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  RAM