Vervest, Peter; Dunn, Al <br/><br/>
How to win customers in the digital world: Total action or fatal inaction 
Vervest, Peter; Dunn, Al 
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 - Springer-Verlag, New York  2000 
 - 244 p 
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<br/><br/><label>ISBN: </label>  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  VER