Greenberg, Paul <br/><br/>
CRM at the speed of light 
Greenberg, Paul 
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 - Tata Mc Graw Hill: New Delhi  2003 
 - 480 p 
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<br/><br/><label>ISBN: </label>70532508  395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>S 658.81CRM  GRE