TY  - BOOK
AU  - Brown, Stanley A, Ed.
TI  - Customer relationship management: A strategic imperative in the world of e-business
SN  - 471644099
U1  - R 658.81CRM  BRO 
PY  - 2000///
CY  - John Wiley & Sons: New York
KW  - Customer relations management-- CRM
ER  -