Kaizen <br/><br/>
Kaizen strategies for customer care: How to create a powerful customer-care program and make it work 
Kaizen 
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 - Pitman Publishing: London  2000 
 - 239 p 
 - .
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<br/><br/><label>ISBN: </label>8178081423  525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>S 658.81CRM  KAI