TY  - BOOK
AU  - Kaizen
TI  - Kaizen strategies for customer care: How to create a powerful customer-care program and make it work
SN  - 8178081423
U1  - S 658.81CRM  KAI 
PY  - 2000///
CY  - Pitman Publishing: London
KW  - Customer relations management-- CRM
ER  -