Mody, Suresh M <br/><br/>
Creating customer satisfaction excellence 
Mody, Suresh M 
 - 
 - D.L.Shah Trust: Mumbai  1997 
 - 112 p 
 - Made in India series .
<br/><br/>  
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  MOD