Fitzsimmons, James A; Fitzsimmons, Mona J Service management: Operations, strategyand information technology Fitzsimmons, James A; Fitzsimmons, Mona J - 2 edition - Irwin McGraw-Hill:New York 1997 - 605 p - . ISBN: 70217602 $13.95 Subjects--Topical Terms: Service management Dewey Class. No.: 658SE FIT