TY  - BOOK
AU  - Addison Wesley
TI  - Total quality: A user's guide for implementation, Vol.8
T2  - Organization development series
SN  - 201435942
U1  - R 030.02  ADD.8 
PY  - 1998///
CY  - Addison Wesley: New York
KW  - Hand book
N1  - Vol.8: Dan Ciampa
ER  -