Kano, Noriaki, Ed. <br/><br/>
Guide to TQM in service industries 
Kano, Noriaki, Ed. 
 - 
 - Asian Productivity Organization: Japan  1996 
 - 284 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>9283311302   
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control management--Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  KAN