TY  - BOOK
AU  - Drummond, Helga
TI  - T.Q.M movement: What total quality management is ready all about
SN  - 8174760008
U1  - R 658.562  DRU 
PY  - 1994///
CY  - UBSPD: New Delhi
KW  - Quality control management--Total quality management
ER  -