Taylor, Lynda King <br/><br/>
Quality: Sustaining customer service 
Taylor, Lynda King 
 - 
 - Century Business: London  1993 
 - 270 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>712655190  P9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control management--Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  TAY