Bielskas,Amanda  <br/><br/>
IM and SMS reference services for libraries 
Amanda Bielskas   and Dreyer K M 
 - London  Facet publishing  2012 
<br/><br/><label>ISBN: </label>9781856048446 
<br/><br/><label>Dewey Class. No.: </label>025.52 BIE/IM