Abbott, Peter <br/><br/>
Front office :   procedures, social skills, yield and management/ 
Abbott, Peter and Lewry, Sue 
 - Oxford:  Butterworth  Heinmann,  2001. 
<br/><br/><label>ISBN: </label>9780750642309 
<br/><br/><label>Dewey Class. No.: </label>647.94068  / ABB