TY  - BOOK
AU  - Chang, Richard Y; Kelly, P Keith
TI  - Improving through benchmarking
T2  - Quality improvement series
SN  - 8175441089
U1  - 658.562B  CHA-I 
PY  - 1998///
CY  - a. h. wheeler & co., Pvt. Ltd.:New Delhi
KW  - Benchmarking
ER  -