Chang, Richard Y. <br/><br/>
Satisfying internal customers first :   a practical guide to improving internal and external customer satisfaction / 
Richard Y. Chang, P. Keith Kelly. 
 - New Delhi:  Wheeler publishing,  1998. 
<br/><br/><label>ISBN: </label>8175441143 
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHA