TY  - BOOK
AU  - Das,Ranjan
TI  - Strategic management of services: framework and cases 
SN  - 0195641701
U1  - 338.40954 
PY  - 1997///
CY  - Delhi, New York
PB  - Oxford University Press
KW  - Service industries
KW  - India
N1  - Includes bibliographical references
UR  - http://www.loc.gov/catdir/enhancements/fy0639/98168211-d.html
ER  -