Das, Ranjan. <br/><br/>
Strategic management of services :  framework and cases / 
Ranjan Das. 
 - Delhi ;  New York :  Oxford University Press,  1997. 
 - xii, 435 p. :  ill. ; 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0195641701 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--India<br/>Service industries--India
<br/><br/><label>Dewey Class. No.: </label>338.40954  / DAS