TY  - BOOK
AU  - Davenport,Thomas H.
TI  - Process innovation: reengineering work through information technology 
SN  - 0875843662 (acidfree paper) :
U1  - 338 
PY  - 1993///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Information technology
KW  - Technological innovations
KW  - Organizational change
KW  - Production engineering
KW  - Reengineering (Management)
N1  - Includes bibliographical references and index; The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation
ER  -