Swanson, Roger C. <br/><br/>
The quality improvement handbook :   team guide to tools and techniques /  
Roger C. Swanson. 
 - London :   Kogan Page,   1995. 
<br/><br/><label>ISBN: </label>8175140178 
<br/><br/><label>Dewey Class. No.: </label> / SWA