TY  - BOOK
AU  - Voudouris,Christos
TI  - Service chain management: technology innovation for the service business 
SN  - 9783540755036 (hardcover : alk. paper)
U1  - 658 
PY  - 2008///
CY  - Berlin
PB  - Springer
KW  - Customer services
N1  - Includes bibliographical references (p. 287-302) and index
ER  -