Service chain management : technology innovation for the service business / [edited by] Christos Voudouris ... [et al.]. - Berlin : Springer, c2008. - xviii, 308 p. : ill. ; Includes bibliographical references (p. 287-302) and index. ISBN: 9783540755036 (hardcover : alk. paper) 9783540755043 (ebook) Subjects--Topical Terms: Customer services Dewey Class. No.: 658 / SER