Service chain management :  technology innovation for the service business / 
[edited by] Christos Voudouris ... [et al.]. 
 - Berlin :  Springer,  c2008. 
 - xviii,  308 p. :  ill. ; 
<br/><br/>Includes bibliographical references (p. 287-302) and index. 
<br/><br/><label>ISBN: </label>9783540755036 (hardcover : alk. paper) 9783540755043 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658  / SER