TY  - BOOK
AU  - Philip B. Crosby
TI  - Quality Without Tears: The Art of Hassle-Free Management 
SN  - 9780070145115
U1  - 658.562 CRO-Q 
PY  - 1984///
CY  - New York
PB  - McGraw-Hill
KW  -  	      Quality assurance
N1  -  	The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers
ER  -