Philip B. Crosby <br/><br/>
Quality Without Tears: The Art of Hassle-Free Management  

 - New York  McGraw-Hill  1984 
 - xv,205p. 
<br/><br/>	The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers. 
<br/><br/><label>ISBN: </label>9780070145115 
<br/><br/><label>Subjects--Topical Terms: </label><br/> 	      Quality assurance.
<br/><br/><label>Dewey Class. No.: </label>658.562 CRO-Q