Lloyd Finch <br/><br/>
Telephone Courtesy & Customer Service 

 - 3rd ed. 
 - New Delhi  Viva Books  2004 
 - 	104 pages. 
<br/><br/><label>ISBN: </label>9788176497206 
<br/><br/><label>Subjects--Topical Terms: </label><br/> 	      Consumer satisfaction -- Marketing Management.
<br/><br/><label>Dewey Class. No.: </label>658.812 FIN-T