Besterfield, Dale H, et.al. <br/><br/>
Total Quality Management 
Besterfield, Dale H, et.al. 
 - 3 edition 
 - Pearson Education (Singapore) Pte. Ltd., Delhi  2011 
 - 558 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>8129702606  499 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control management--Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  BES