Harvard business essentials : decision making : 5 steps to better results.
- Boston, Mass. : Harvard Business School Press, c2006.
- xiv, 168 p. : ill. ;
Includes bibliographical references (p. 149-152) and index.
The decision process : five key steps -- The context for success : setting the stage -- The framing challenge : what is the real problem? -- Alternatives : the source of superior solutions -- Evaluate the alternatives : finding the value of each option -- Make the decision : getting to agreement -- The uncertainty problem : and how to deal with it -- Human foibles : waiting to ambush your decision -- Organizational traps : the madness and the wisdom of crowds -- Toward a smarter organization : getting better at making decisions.