Mukherjee,Debasis. <br/><br/>
Customer relationship management/ 
Debasis Mukherjee. 
 - 1st Edition. 
 - New Delhi:  Adhayayan Publishers/  2011. 
 - viii;252p.: 
<br/><br/><label>ISBN: </label>9788184352955 
<br/><br/><label>Dewey Class. No.: </label>658.812 MUK.C