TY  - BOOK
AU  - Peeru Mohamed,H
AU  - Sangadevan,A.
TI  - Customer relationship management: A step-by-step approach,
SN  - 9788125912057
U1  - 658.812 PEE.C 
PY  - 2013///
CY  - Noida
PB  - Vikas PublishingHouse pvt.ltd
ER  -