Peeru Mohamed,H <br/><br/>
Customer relationship management:  A step-by-step approach, 
Peeru Mohamed,H. 
 - Noida:  Vikas PublishingHouse pvt.ltd;  2013. 
 - xii;224p. 
<br/><br/><label>ISBN: </label>9788125912057 
<br/><br/><label>Dewey Class. No.: </label>658.812 PEE.C