Jay Kandampully, Ed., et al. <br/><br/>
Service quality management in hospitality and tourism 
Jay Kandampully, Ed., et al. 
 - 
 - Jaico Publishing House, Mumbai  2008 
 - 339 p 
 - .
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Management
<br/><br/><label>Dewey Class. No.: </label>647.94  JAY-S