Szwarc, Paul <br/><br/>
Researching customer satisfaction and loyalty: How to find out what peoplereally think 
Szwarc, Paul 
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 - Kogan Page Ltd., London  2006 
 - 258 p 
 - .
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management--Sales Management
<br/><br/><label>Dewey Class. No.: </label>658.812  SZW-R