Brown, Stanley A and Gulycz, Moosha Performance driven CRM: How to make your customer relationship management vision a reality Brown, Stanley A and Gulycz, Moosha - - Wiley India Pvt. Ltd., New Delhi 2006 - 272 p - . Subjects--Topical Terms: Customer relationship management--Sales Management Dewey Class. No.: 658.812 BRO-P