TY  - BOOK
AU  - Dhalgaard-Park Sumi
TI  - Sage Encyclopaedia of Quality and the Service Economy
SN  - 9781452256726
U1  - 658.4 
PY  - 2014///
CY  - London
PB  - Sage
KW  - Service Industries- Quality Control
KW  - Customer Services
ER  -