Dhalgaard-Park Sumi <br/><br/>
Sage Encyclopaedia of Quality and the Service Economy 

 - London  Sage  2014 
<br/><br/><label>ISBN: </label>9781452256726 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries- Quality Control<br/>Customer Services
<br/><br/><label>Dewey Class. No.: </label>658.4  / DAH.S.1-2