TY  - BOOK
AU  - Gopal K Gureja
TI  - Organisational schizophrenia: Impact on customer service quality
SN  - 9788132109563
U1  - 658.812 
PY  - 2013///
CY  - New Delhi
PB  - Sage
KW  - Customer services
KW  - Organizational behaviour
KW  - Customer relations
ER  -