Gopal K Gureja <br/><br/>
Organisational schizophrenia: Impact on customer service quality 

 - New Delhi  Sage  2013 
<br/><br/><label>ISBN: </label>9788132109563 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Organizational behaviour<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / GUR.O