TY  - BOOK
AU  - Francis P Noe
TI  - Tourist customer service satisfaction: An encounter approach
SN  - 9780415578042
U1  - 338.4791 
PY  - 2010///
CY  - London
PB  - Routledge
KW  - Tourist customer service
KW  - Tourism management
KW  - Hospitality industry
ER  -