TY  - BOOK
AU  - Unnikrishnan,B.
TI  - Study on CRM and its effect on consumer switching pattern in cellular telecom services in Kerala with special reference to BSNL
PY  - 2016///
CY  - Thiruvananthapuram
PB  - University of Kerala
UR  - 	http://hdl.handle.net/10603/394518
ER  -