Nykamp, Melinda <br/><br/>
Customer differential  The complete guide to implementing customer relationship man / 

 - New York :  American Management Association (AMACOM) ,  2001. 
 - p.x+212 
<br/><br/><label>ISBN: </label>081440622x 
<br/><br/><label>Subjects--Index Terms: </label>Management Customer Relationship