TY  - BOOK
AU  - Katz, William A.
TI  - Introduction to reference work. 2v: Reference services&reference processes 
T2  - McGraw Hill series in library education
SN  - 0070336383
PY  - 1992///
CY  - McGraw Hill
PB  - New York
KW  - Library Science
KW  - Reference Service
N1  - 2
ER  -