Includes Bibliography and Index

Library service design: An Introduction- Library Desk in Academic Institution- Library management System- Managing a successful Library design- Changing a cultural icon the academic library as a virtual destination- The service design mindset- service design in practice- getting started with evaluating services- project planning- questions to consider when making ground rules-project definitions- project documentation: Design and implementation of Library management system- Service design tools: Service Inventory, mapping, curriculum mapping and stakeholder mapping in Academic libraries- service design: A holistic and systemic methodology of library services- Behavioral performance of reference and information service and library iser survey templates- Library management system technology: preparing data for coding