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Winning with employees : leveraging employee experience for a competitive edge / D. N. Venkatesh.

By: Material type: TextTextPublication details: New Delhi: Sage, 2021.Description: xx, 416pISBN:
  • 9789391370565
DDC classification:
  • 658.3 VEN/W
Summary: "Let's talk about how to engage today's most valuable resource: TALENT. Winning with Employees reveals the secrets for not only hiring and retaining top talent but also building a deeply engaged workforce. With deep industry insights, the book shows that before an organization can deliver a transcendent customer experience (CX), it must first build a superlative employee experience (EX). It unfolds the mantra for transforming employee experience to customer satisfaction, profit and growth of the organization"--
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"Let's talk about how to engage today's most valuable resource: TALENT. Winning with Employees reveals the secrets for not only hiring and retaining top talent but also building a deeply engaged workforce. With deep industry insights, the book shows that before an organization can deliver a transcendent customer experience (CX), it must first build a superlative employee experience (EX). It unfolds the mantra for transforming employee experience to customer satisfaction, profit and growth of the organization"--

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