Total quality management : text and cases/ by K.Shridhara Bhat

By:

Bhat, K. Shridhara

Material type: Text

TextPublication details: Mumbai: Himalaya Publishing House, 2002.Description: 758pISBN:

8178662523

Subject(s):

Total quality management

DDC classification:

658.4013 BHA/T

Contents:

1. Introduction to Quality -- 2. Managing Quality . -- 3. Quality Management Philosophies -- 4. Managing for Quality and High Performance -- 5. Focussing on Customers -- 6. Leadership and Strategic Planning for TQM -- 7. Human Resource Development and Management for TQM -- 8. Process Management -- 9. Tools for Process Management -- 10. Measurement and Strategic Information Management for TQM -- 11. Organising for TQM -- 12. Building and Sustaining Total Quality Organisation -- 13. Quality Assurance and Control -- 14. Statistical Process Control -- 15. Reliability and Maintenance-- 16. Just-In-Time Systems-- 17. Benchmarking -- 18. Business Process Reengineering -- 19. Supply Chain Management -- 20. Total Quality Management in Services -- 21. World Class Manufacturing -- [A] Quality Snapshots -- [B] Case Analysis -- [C] Case Illustrations -- [D] Case Study Exercises -- Appendix -- Index

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Book	Study Centre Alappuzha, University of Kerala	Study Centre Alappuzha, University of Kerala	658.4013 BHA/T (Browse shelf(Opens below))	Available		USCA3512

1. Introduction to Quality --
2. Managing Quality . --
3. Quality Management Philosophies --
4. Managing for Quality and High Performance --
5. Focussing on Customers --
6. Leadership and Strategic Planning for TQM --
7. Human Resource Development and Management for TQM --
8. Process Management --
9. Tools for Process Management --
10. Measurement and Strategic Information Management for TQM --
11. Organising for TQM --
12. Building and Sustaining Total Quality Organisation --
13. Quality Assurance and Control --
14. Statistical Process Control --
15. Reliability and Maintenance--
16. Just-In-Time Systems--
17. Benchmarking --
18. Business Process Reengineering --
19. Supply Chain Management --
20. Total Quality Management in Services --
21. World Class Manufacturing --
[A] Quality Snapshots --
[B] Case Analysis --
[C] Case Illustrations --
[D] Case Study Exercises --
Appendix --
Index

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