Complaint is a gift : recovering customer loyality when thing go wrong Barlow, Janella; Meller, Claus

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Material type: Text

TextSeries: Publication details: Collins Business 2008Edition: Description: 287 pISBN:

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Item type	Current library	Home library	Call number	Status	Date due	Barcode
Book	Institute of Management Processing Center	Institute of Management	658.81CRM BAR (Browse shelf(Opens below))	Available		IMK13163

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Previous	658.81CRM BAR Customer relationship management	658.81CRM BAR Customer relationship management	658.81CRM BAR Customer relationship management : the foundations of contemporary marketing strategy	658.81CRM BAR Complaint is a gift : recovering customer loyality when thing go wrong	658.81CRM BAT Simple ways to make your customers happy: How to sell, serve and satisfy your customers	658.81CRM BER Building Data mining applications for CRM	658.81CRM BHA Customer relationship management	Next

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