Business process mapping : improving customer satisfaction Jacka, J Mike; Keller, Paulette J

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Material type: Text

TextSeries: Publication details: John Wiley & Sons Inc., New York 2002Edition: Description: 300 pISBN:

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Book	Institute of Management Processing Center	Institute of Management	658.81CRM JAC (Browse shelf(Opens below))	Available		IMK12842

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Previous	658.81CRM HAR Connecting with your customers	658.81CRM HOR Kindness revolution : the company wide culture shift that inspires phenomenal customer service	658.81CRM ICF Case studies in customer relationship management	658.81CRM JAC Business process mapping : improving customer satisfaction	658.81CRM JOS Customer relation ship management in retail banking	658.81CRM JOS Case studies of customer relationship management	658.81CRM JOS Case studies in customer relationship management	Next

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