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Business process mapping : improving customer satisfaction Jacka, J Mike; Keller, Paulette J

By: Material type: TextTextSeries: Publication details: John Wiley & Sons Inc., New York 2002Edition: Description: 300 pISBN:
Subject(s): DDC classification:
  • 658.81CRM JAC
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Holdings
Item type Current library Home library Call number Status Date due Barcode
Book Book Institute of Management Processing Center Institute of Management 658.81CRM JAC (Browse shelf(Opens below)) Available IMK12842

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